There are three basic aspects of retailing:
Design – the premises (your booth and its basic structures)
Merchandising – what you put in the premises (your display)
Operations – what staff do (you and anyone who might be helping you at craft shows)

While these retailing concepts are traditionally applied to retail stores, they apply to your craft show display too.

All three aspects of retailing are inter-related. That means that a change to one aspect impacts the other two factors. A cost savings measure in one area may cost you elsewhere. So, when you are designing your craft booth, it’s helpful to think through the ways that a change to one factor may impact the other factors.

For example, the design of your booth impacts merchandising because your basic booth design determines the amount of space you’ll have to display products and the level of flexibility you’ll have to change your booth based on varied conditions at different craft shows. Also, the basic configuration of your booth will impact operations because it will influence where you tend to stand or sit and how you tend to interact with customers.

Imagine, for example, you decide to take away space from your checkout area (which is tempting when you have limited space) to create more space for display. At your next show, you may discover that your check out area is inefficient and checking out customers has become much slower and awkward. If you are at a busy show, the extra time spent checking out customers may easily result in lost customers. If you miss opportunities to talk with potential customers because you are dealing with an inefficient checkout process, you can easily lose sales. In this case, you would have been better off displaying slightly less product while allowing yourself the space you need to deal with customers seamlessly and efficiently.

There are plenty of ways that the three aspects of retailing, design, merchandinsing and operations interact with each other to either improve or hurt your sales; this is just one simple example. When you design or make changes to your craft show booth, be sure to think through the ways that decisions about all three factors will impact each other.

I recently finished reading Why We Buy: The Science Of Shopping by Paco Underhill. His company has studied the behavior of thousands of customers in many different settings, so I was hoping to find some new and interesting tidbits that could be applied to a craft business.

There are some books that are great to own, and there are others that are good to get on loan from the library. While there is interesting and useful information in Why We Buy, I’d say this book is a good book to borrow, and not necessarily a book you must have in your own library.

Here are a few quick tidbits that are described in more detail in the book:

What do shoppers love?
Touch
Mirrors
Discovery
Talking (stores that attract groups do well)
Recognition (being known and remembered by staff)
Bargains

What do shoppers hate?
Too many mirrors
Lines
Having to Ask Dumb Questions
Goods out of Stock
Obscure Price Tags
Poor Service

Among the interesting research findings presented in the book that you might apply to your craft displays are the following:

People slow down when they see a reflective surface.

People naturally reach right, so a good way to introduce a new product is to place it to the right of an established item.

If shoppers perceive an interesting item at the back of your store when they are standing at the front of your store (or booth) they will make their way back to the interesting item. Don’t make the back wall a “dead zone”; getting shoppers off the aisles and into your booth should be a big goal in your craft booth design.

Shoppers want to experience merchandise before they buy. Let them try and touch as much as possible. Money lost to damaged product that has been sampled or handled will be minimal compared with increased sales you’ll make as a result of letting customers experience your products.

It’s easier to sell up when products can be sampled. If a customer can feel the difference between your luxury body lotion and your basic body lotion, they can compare on factors other than price, and you’ll sell more of the luxury lotion.